Horst Schulze, Chairman and CEO, Capella Hotel Group; Founding President and Former COO, The Ritz-Carlton Group
Click here for full talk notes on “Creating World Class Service”.
@elvintorres78 “Leaders have forfeited the right to make excuses!”
@WillowCreekCL We don’t hire people in our organization, we select people and caring is part of the profile.
@DanLovaglia “Service isn’t your product, it’s caring for human beings.”
Sheila Heen, Founder Triad Counseling Group; Faculty Harvard Law School
Click here for full talk notes on “Thanks for the Feedback”.
@wcagls The fastest way to change the feedback culture in an organization is for the leaders to become better receivers.
@Tommy Kiedis Two feedback questions: 1. What is one thing you particularly appreciate? 2. What is one thing I should change?
@oluayomicares Your growth will come in your relationship with others.
Brian Houston, @BrianCHouston, Founder and Global Senior Pastor Hillsong Church
Click here for notes on Resilience: One on One with Brian Houston
@andylynch44 “If you keep getting up each time you get knocked down, God will do great things”
For a taste of Hillsong United music, click to watch lyric version of hit song, Oceans.
Sam Adeyemi, @sam_adeyemi , Founder and Senior Pastor, Daystar Christian Centre in Nigeria
Click here for talk note on “Crushing the Power Chasm”.
@johnfaisonsr Leaders are called to create new power structures where authority is used properly.
@NicolePloch Following you should hold the promise of life change for the people who follow you!
@SherylDalman “You will not find the definition of success until you help the people in your organization succeed. “
Liz Wiseman, @LizWiseman, President, The Wiseman Group; Best-selling Author
Click here for notes on “Rookie Smarts: Learning Beats Knowing”.
@scottmcrocker “A downside of having experience and knowledge is that we tend to make assumptions…and miss things entirely.”
@wcagls “Is it possible we are at our best when we know our very least – when we are rookies.”
Are you in the Learning Zone? Take the Rookie Smarts quiz to find out if you are drawing on the power of learning to perform at your best.
Craig Groeschel, @craiggroeschel , Founder and Senior Pastor, LifeChurch.tv on “Expanding Your Leadership Capacity”.
@wcagls “You are only as strong as you are honest.”
@WillowChicago “Talent can get you to the top, but only character can keep you there.”
@rasoolberry Whenever we delegate tasks we create followers. When we delegate power we create leaders.
Check out Craig Groeschel’s challenge of the 5 C’s: Confidence, Connections, Competence, Character and Commitment. Which one will you focus on the rest of this year?
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Steve Morgan
stevermorgan.com 
This sounds so people centric rather than power centric! I love how you’ve allowed these sound bytes to speak for themselves. How people have begun to recognize that people–no matter what our organizations–are our best resources. That taking care of people is what we need to do to make a difference in the big picture. Thanks, Steverino, for sharing what so many of us couldn’t attend. I appreciate it.
Great insights Dayle. I love the people vs power centric. That really summarizes it well. Caring and serving our staff and people in our ministries is really loving our neighbor as ourselves. Thanks for adding to the discussion.
The link to the notes For Horst S is not Working 😦
The rest of the notes are great – Thanx
Andreas, thanks so much for catching that! I really appreciate your eye for excellence. It is fixed now! Thanks for stopping by and reading.